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DigitalVA: Boosting Operational Excellence and Enhancing the Veteran Experience

As we emerge from a challenging two-year period of personal and public responses to COVID-19, the Department of Veterans Affairs’ (VA) Office of Information and Technology (OIT) is now more than ever equipped to take on whatever hurdles it may face. Our nimble workforce is re-energized by a new Chief Information Officer (CIO), Mr. Kurt DelBene, and we stand ready to build on the sturdy foundation established in recent years.

Upon his arrival in December 2021, Mr. DelBene, a former Vice President at Microsoft, set out to define a fresh vision for OIT. The vison has four priorities, each building on the others and connected by the heart of our mission at OIT: to deliver world-class information technology (IT) solutions to Veterans, their families, and caregivers…

Despite being broken into four priorities, OIT’s vision really comes down to one major theme — “delighting” Veterans, families, and caregivers who depend on VA for a range of critical services. It’s not enough to wait for challenges and overcome them. As we implement our vision, we’ll anticipate users’ needs, incorporate their feedback, and deliver products and services that transform how they live…

So how do we enact this change? It starts with us. OIT’s fourth priority, people excellence, grants employees both the responsibility and the opportunity to be public servants. We will be an “on ramp” for talented and diverse recruits — especially Veterans — and an “off ramp” that prepares every employee for whatever he or she pursues after serving our nations Veterans… Read the full article here.

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This topic has 0 replies, 1 voice, and was last updated 4 months, 4 weeks ago by Jackie Gilbert.

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