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IT Concepts seeking Director of Service Delivery (VA Portfolio)

“IT Concepts, a federal marketplace leader in business, technology, and management consulting services is seeking a highly qualified and motivated program management professional to lead our Veterans Affairs (VA) portfolio. The Director of VA Service Delivery (DirSD) role bridges the gap between sales and customer service delivery by overseeing delivery teams and maintaining customer relationships to ensure our customer achieve the desired business results.”


  • Leads, manages, and directs up to 10 project teams
    • Provides career and development mentorship/guidance to multiple staff and motivates team to deliver beyond expectations, developing the business and financial acumen of project managers and leads…
  • Continually demonstrates accountability to successfully realize customer and ITC goals
    • Manages delivery of project deliverables, milestones, significant events within budget and delivery guidelines
    • Acts as subject-matter expert on project deliverables, timetables, risks, and challenges
    • Leads teams to solve customer challenges in collaboration with customer, ITC Chief Innovation Officer team
    • Leverages cross project capabilities/expertise to achieve project and program objectives…
  • Coordinates ITC recruiting, training, quality, finance, security, and contract growth team support to meet customer objectives and timelines
    • Manages portfolio budget to exceeds financial goals
    • Conducts project analysis and provides an accurate forecast of projects directives, financials, and timelines
    • Performs risk management including mitigating issues impacting cost, schedule, and scope…
  • Develops strategy to grow account


  • Bachelor’s Degree in Computer Science, Engineering, Management Information Systems, or equivalent education or work experience
  • 8+ years federal government consulting experience
  • 8+ years of experience with IT Service Delivery of large infrastructure, business analysis, and development-based projects
  • 8+ years of program management including management of government contracts to cost, scope, and schedule requirements
  • Experience leading delivery engagements of solutions e.g., Enterprise IT, AWS Cloud, business analysis, and software applications is preferred
  • Experience re-engineering processes to improve efficiency and quality of large-scale solutions in accordance with customer requirements
  • Deep exposure developing and creating project plans that display project milestones in accordance with SDLC and PMP governance guidelines
  • Ability to lead, or facilitate discussions on agile best practices, workflows, and tools usage
  • Integrity and honesty coupled with technical experience are a must

Read the full job description here.



This topic has 0 replies, 1 voice, and was last updated 4 months ago by Jackie Gilbert.

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