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MeriTalk: Human-Centered Design can Solve Many IT Issues, CMS and DHA CIOs Say

Federal agencies can leverage human-centered design principles to solve a variety of IT issues, government chief information officers (CIOs) shared during the GDIT Emerge Health 2022 conference on Nov. 3.

Rajiv Uppal, CIO at the Centers for Medicare and Medicaid Services (CMS), said his agency has been “pretty big proponents of human-centered design” over the past few years, and that has helped his team to find solutions to common problems…

For example, the CIO said CMS has invested time and energy into what the agency internally calls “the workforce resilience program.” This program, he said, helps to educate its employees about human-centered design and what it can accomplish.

Uppal explained the program is specific to employees within the Office of Information Technology, who need to know what human-centered design is and “how it is done.”…

Capt. Ivonne Arena, deputy CIO for the Defense Health Agency (DHA), said her agency is also using human-centered design to help ease its employees’ problems.

For example, Arena explained that right now a “big issue” in DHA is that it needs to sustain MHS GENESIS, the new electronic health record (EHR) for the Military Health System (MHS), while also sustaining legacy systems… Read the full article here.


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