VISN 20 is comprised of 8 primary medical center campuses as well as numerous smaller community-based outpatient clinics spread throughout Alaska, Idaho, Oregon, and Washington. Every site has a varying requirement for a town hall video and telephone service to engage with veterans, employee, and stakeholders. At a minimum of two town hall events must occur outside of regular VA business hours (0800-1630 PST) each year.
VISN 20 is searching for vendors with the capability to provide all the facilities within VISN 20 an online Veteran and employee town hall engagement platform with integrated Telephony that allows Executive Leaders to continuously receive input from the Veterans and employees and provide feedback on an expedited basis using Software as a Service delivery model. Utilization of push/pull technology for a town hall platform will allow organizational leaders to conduct regular real-time crowdsourcing with groups of Veterans and employees and receive their direct input and insights for continuous process enhancement.
The information system solution shall comply with Federal Information Security Management Act (FISMA). The Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement.